RETURNS & REFUNDS

You have 10 days from your date of delivery of your Order to return items purchased online subject to meeting the conditions set out in this Returns and Exchanges section. We will issue a refund of the full face value of undamaged items duly returned (excluding the original delivery or Cash on Delivery charges) to you via your credit card or through online credits, depending on the method of purchase.

You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

RETURNS PROCESS

An online purchase can be returned using one of the following methods:

1. Returning the item to our Head office, High Systems Electromechanics LLC, 15th Street Industrial Area 4, Al Quasis within the stipulated time frame.

REFUNDS PROCESS

The refund (excluding any delivery charges or Cash on Delivery charges) will be made via the same payment method used to make the purchase, except for orders paid for by Cash on Delivery for which refunds shall be made by crediting you with online credits and not cash that can be used for future online orders.

Bank Cards purchases (Credit/Debit) will be refunded against the bank card (credit/debit) used for the original purchase. These should be reflected on your credit card within 3-5 working days depending on your card provider. Online credits shall be reflected immediately on confirmation of refund.

EXCHANGES

To exchange an item the existing item shall need to be refunded and a new order and purchase will need to be processed for the replacement item. The terms of the refund set out above shall apply to any refunds made for items that are being exchanged.

GENERAL CONDITIONS APPLICABLE TO ALL RETURNS AND EXCHANGES

• In order to qualify for an online refund all items (including promotional gift items accompanying the Order) must be returned to us within 10 days of Order receipt:
  
  1. unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents).
  2. in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. 
  3. accompanied by the original Order confirmation.
• Please take care to preserve the condition of any product packaging as. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
• We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.